TANEOR understands your requirements for periodic inspection and maintenance of equipment, and delivers comprehensive, professional, flexible and cost‑effective services. We provide effective equipment repair and maintenance solutions for potential repair and maintenance needs of your assets. Tailored “Private Concierge Service” is available to meet diverse customer requirements, keeping your equipment operating efficiently with optimized performance, lower operating costs and minimized downtime. We deliver high‑quality equipment assurance services for factories, ensuring critical equipment and systems remain in sound operating condition.

Service Advance Plan

Maintenance services keep equipment in stable, excellent working condition and eliminate operational concerns. All faults occurring within the contract period are resolved free‑of‑charge for your complete peace‑of‑mind.

• Scheduled proactive Preventive Maintenance (PM) visits for equipment testing and inspection.

• Priority rapid response: telephone technical support within 10 minutes; on‑site repair service within 72 hours.

• Free emergency repair and technical support services.

• Free replacement of faulty components.

• Annual maintenance and calibration services.

• All above‑mentioned services are performed by professional TANEOR field and service engineers.

• Please contact TANEOR service representatives for further service details.

Service Basic Plan

Keep your equipment stable and reliable with fast response. On‑site service is provided free‑of‑charge during the contract term, giving you an on‑call service partner.

• Scheduled proactive Preventive Maintenance (PM) visits for equipment testing and inspection.

• Priority rapid response: telephone technical support within 30 minutes; on‑site repair service within 72 hours.

• Free emergency repair and technical support services.

• Discounts on spare parts and consumables purchase.

• Annual maintenance and calibration services.

• All above‑mentioned services are performed by professional TANEOR field engineers.

• Please contact TANEOR service representatives for further service details.

Service Calibration Plan

Proactive preventive maintenance helps identify potential risks and defects at an early stage, reducing failure rates and downtime to save your time and operating costs. Comprehensive professional services ensure continuous equipment operation.

• One‑off proactive Preventive Maintenance (PM) visit for equipment testing and inspection.

• One‑time maintenance service with formal service report delivered.

• All above‑mentioned services are performed by professional TANEOR field engineers.

• Please contact TANEOR service representatives for further service details.

Professional Annual Inspection

TANEOR annual inspection service covers two modules:

• Equipment Performance Testing: Full equipment health check‑up to diagnose operating conditions. A professional TANEOR annual‑inspection certification report together with improvement recommendations will be issued to boost your confidence in equipment operation.

• Equipment Maintenance: Mitigate potential faults, secure long‑term stable operation, and lower risks of unplanned downtime and costly breakdown repair.

Service scope applies to normally‑operational equipment. If your equipment has existing faults, please contact TANEOR technical team immediately for repair to prevent fault escalation. Wherever you are located, TANEOR can arrange engineer on‑site repair and maintenance. Leveraging extensive repair experience and sufficient spare‑parts inventory, we resolve equipment faults promptly and cost‑effectively.

• On‑site Repair Service: Paid on‑site repair executed by TANEOR service engineers.

• One‑off Repair Service: Paid ad‑hoc service for customers without purchased TANEOR service packages or for out‑of‑warranty cases. It is subdivided into one‑off equipment repair and one‑time on‑site support as per customer requirements.

• TANEOR Repair‑Centre Service: Equipment confirmed via telephone consultation may be sent to TANEOR repair centre for paid repair.

• Technical Consultancy: Technical support including system retrofitting, upgrade and equipment configuration optimization.

• Please contact TANEOR service engineers for further service details.

Vocational Training

TANEOR provides professional software‑hardware training to ensure your technicians are competent in operating various workshop equipment, alongside daily consultation support.

• Professional training courses to maximize full functional capacity of equipment.

• Periodic staff training to sustain long‑term correct equipment operation.

Benefits of Private Concierge Service

Reduced maintenance expenditure: Compared with pay‑as‑you‑go service modes, the Private Concierge Service helps cut your spending. Fixed‑price service agreements simplify budget planning and forecasting. All costs for unlimited on‑site visits and component replacement are fully covered.

Minimized waiting time: Priority response under Private Concierge Service eliminates cumbersome multi‑vendor communication and long service scheduling delays. TANEOR will troubleshoot faults within the shortest possible time. You are freed from distractions of routine equipment maintenance and complicated multi‑vendor after‑sales workflows, so you receive efficient and rapid professional technical support.